If you are from a country from the European Union, not in Spain, and you are registered in the Intracommunautaire VAT System from the European Union, you do not have to pay the Spanish VAT (21 %).
Prices in our web site include the Spanish 21 % VAT. If you have an Intracommunautaire VAT number, you have to reduce the 21 %.
For us to return the 21 % from the Spanish VAT, we have to verify your number and check if it is registered in the VIES.
You have to make your order paying the Spanish VAT and, having checked your number, we will return you your money back. This process would take from 48 to 72 hours. We will return it in the same way you paid.
Please, check if you are registered in the VIES and if you have a valid number.
For further questions, do not hesitate to contact us and we will try our best to help you.