If you are not satisfied with your purchase from our online shop, you have 14 days from the date of receipt of the parcel to exercise your right to return the item. For the return to be accepted, the product must be in perfect condition and still in its original packaging. There are a number of products that cannot be returned:

Once we have received your parcel and checked the condition of the items, we will refund the amount via the payment method you used to pay for your order. Any costs associated with returning the products, such as postage costs and other additional charges, will always be borne by the customer and will not be refunded under any circumstances. 

To proceed, please complete the form below and send it to us. You will receive our reply by email. You have 14 days to submit the form and return the products. You can also contact us by email at info@atrezofotoinfantil.com, ensuring you quote your order number and send the email from the address you used to place the order.